Retail IT is entering a new era where AI is no longer optional but essential for competitiveness and innovation.

This playbook provides a step-by-step guide for IT leaders to harness AI PCs—such as the Lenovo ThinkPad X1 Carbon Gen 12, powered by the Intel® Core™ Ultra 7 processor and Intel vPro®—to transform operations, enhance customer experiences and drive measurable business outcomes.

Here’s what the playbook covers:

• Explains how to assess the benefits of AI PCs across retail roles and functions
• Outlines strategies for maximizing ROI with real-world AI use cases
• Highlights responsible AI practices for ethical and secure adoption
• Demonstrates how AI PCs enhance productivity, security and decision-making
• Provides guidance on sustaining long-term success with managed services and training

This playbook equips retail IT leaders with the knowledge and tools to confidently navigate AI adoption and build a future-ready retail ecosystem.

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